What is The BPIR Model?
What is the track record of business excellence use?
In the US, Baldrige award winners are celebrated with national recognition as world-class organisations, but more than this, performance of these organisations is tracked by an internationally recognised measure of performance; share price. A fictitious Baldrige Index has been set up to compare the share price performance of Baldrige award winners with the US Standard and Poor's 500 index.
The Baldrige Index consists of publicly traded US companies that have received the US Baldrige National Quality Award during the years 1988 to 2000. For the seventh year in a row the Baldrige Index outperformed the US Standard & Poor's 500, this time by almost four to one (National Institute of Standards and Technology, 2001a).
There is plenty of evidence to support the belief that organisations managed in a "business excellence way" do achieve significant benefits. The EFQM (2001) state that between 70-90% of users of their model achieve positive impact on business results through use of the criteria. In 2000, the website home of the Australian Business Excellence Framework AGC named the following as some of the benefits that Australian-based award winners and finalists have achieved as researched by Hausner (1999)
1) 20% productivity increase in one year
2) 247% sale increase over two years
3) 600% increase in profit per employee in four years
4) 100% profit increase over two years
5) 66% reduction in lost time due to injuries in one year
6) 80% reduction in profit defect rates over two years
7) 11% improvement in employee satisfaction in one year.
Other evidence comes from the numerous case studies, research studies, and texts that highlight the benefits of an approach involving self-assessments against business excellence models (for example, Zairi, 1994; Total Research, 1996; Blazey, 1999; and Hendricks and Singhal, 1999).
However, the hardest evidence to support the value of using business excellence comes from the sheer number of organisations and CEO's that demonstrate their faith in these models by using them and/or obtaining copies of the model criteria:
¨ In the US over 150,000 copies of the criteria are distributed each year (NIST, 2001b).
¨ In NZ sales of booklets on the Baldrige Criteria were at the highest totals in 2000 (over 7,000 sold) since the Criteria was brought to New Zealand in 1992 (NZBEF, 2000).
¨ According to the EFQM (2001), their Excellence Model is used by over 20,000 organisations (of these at least 10,000 are SMEs) across Europe, by 60% of Europe's 25 largest companies, and by 9 of the 13 European companies in the FT's 50 World's Most Respected Companies.
¨ In the UK it was reported that even in 1996, 35% of companies in the United Kingdom were found to be using or intending to use the EFQM Excellence Model as a guide to self-assessment (Hyde, 1996).
¨ In a recent research visit to Japan by members of COER (Mann & Nishide, 2001) (read the article
List of award winning organisations
Find benchmarking partners that are guaranteed to use high performing practices. Contains a growing database of the largest collection of award winning/high performing organisations from around the world that we know of (approx. 2,500 entries at present), this information is a must for organisations that are looking for best practice benchmarking partners.
Full access to 600 business periodicals
Keep up to date with current happenings and ideas, an invaluable resource for business environment scans and more focused study. Read your favourite journals, or carry out your own research.…Full on-line access (the same content you would get in a subscription) to current/past contents of over 600 business journals/periodicals covering most generic aspects of business - that's over 100,000 articles! Examples:
Identify your organisation's areas of strength and opportunities for improvement through the robust self-assessment process that is used annually and with great effect by members of the New Zealand Benchmarking Club. Discounted self-assessment service using a proven tool that's design was based on an in-depth analysis of over 20 Baldrige Model and European Business Excellence Model self-assessment questionnaires.
Review of active web-sites
If you need information or specific services that we do not offer then look here first. Contains a growing database of other web-sites operating in the general area of business performance improvement. Names, links, details of free/pay-for offerings, and viewpoint/perspective analysis are displayed.
Make sure you know about new findings and trends as they are discovered. Find out what is being researched, where it is being carried out, and by whom. Access to a world-wide directory of research - including complete research and research underway, business and academic. Categories include: Advanced Automation, Corporate Communication, Internet, Technologies & E-Commerce, Marketing & Logistics, Training & Development, (The) Built Environment, Environmental Management, Library & Information Services, and Quality.
Partner product benefit
Take advantage of big discounts on selected products and services provided by our partners. If we see a product or service that has particular value, we try to persuade our partners to offer substantial discount to BPIR members. Currently members can get around 70% discount on the excellent manufacturer-based Benchmarking Tool Kit (an on-line database) by Industry Week magazine - purchase an Individual BPIR membership and access to the Tool Kit and you will still only be paying around 60% of the normal Tool Kit price - in total.
Input from centres of expertise
Be confident that information in the BPIR has come from a variety of acknowledged centres of expertise. These include the Centre for Business Performance, Emerald, the Global Benchmarking Network, and the BPIR's own research centre; the Centre for Organisational Excellence Research.