The Six Sigma Benchmark Survey Results
What is Best Practice?
What is Benchmarking?
Benchmarking is a powerful technique that comprises the practice of learning through comparing. Although experts break benchmarking into several types, there exist two main types of benchmarking
Six Sigma Survey Summary 2002 - 2003
This survey was conducted electronically via the internet through Benchnet.Com to their global customers. This report separates “Companies Using Six Sigma” from “Companies NOT Using Six Sigma” in order to compare them.
Out of 492 responses, 224 use Six Sigma (46.5%) and 266 do not use Six Sigma (53.5%). The responses from Six Sigma users came from over 170 different companies of every size. 22.3% of the responses from Six Sigma users were outside of the USA.
50.7% of Six Sigma users are non-manufacturing, 43.3% measure service performance and 39.7% measure manufacturing performance. 33% of Six Sigma users are from companies less than 1,000 and 53% are from companies under 5,000 so its not just for big companies anymore 56% of Six Sigma users have been using Six Sigma less than two years.
Only 25% use Six Sigma as their primary Quality Management System (QMS), but 71% use it as one of their QMS’s and 84% use it to improve. 62% use internal Black Belts to conduct the training.
38% spend less than $50K on Six Sigma and 58.5% spend less than $1,000 per student. Over 77 % of the respondents measure their cost savings and/or profit increases as result of their Six Sigma program.
Six Sigma is used more for cost savings than Profit Increases.
66% train two to twenty students at a time. 71% of the respondents use Six Sigma as one of their QMS’s. The top ten Process Improvement “Tools Used” and had the “Greatest Benefit” whether Six Sigma was used or not are:
Process Mapping, Root Cause Analysis, Cause & Effect Analysis, Benchmarking, and Problem Solving.
Respondents NOT using Six Sigma use ISO, TQM, Malcolm Baldrige, Lean Thinking and internally developed QMS in that order.
Respondents NOT using Six Sigma as a program, use many Six Sigma tools through another QMS or as stand alone tools.
Respondents NOT using Six Sigma as a program, rate ISO-9001 as the #1 QMS and #1 “Greatest Benefit” Process Improvement tool.
The new 2003 Baldrige Criteria For Business Excellence has been placed in service on The Benchmarking Exchange (a.k.a. BenchNet) for public access.
You can use this application to obtain a report card on how your department, division or entire organization measures up using the 2003 Baldrige Criteria. The report will also show how you scored compared with others in your industry and across all industries combined.
Many organizations also use this application to compare like departments within their own organization, anywhere in the world. By comparing report cards for each department organizations can learn which departments need assistance in certain processes and which department is the best choice to learn from (this is what benchmarking is all about!).
For more information you may contact - Rob Bryant or Access to TBE's Online Baldrige 2003 Self-Assessment which is free to anyone. To begin your report card visit: Baldridge Self-Assessment and select "Generate Profile". After you complete the online form you will be sent an email containing a link to your report card.