Lloyd Sewell
Lloyd Sewell
Lloyd Sewell has both UK and European business experience, he has expertise in providing training and advice to individuals and small businesses, counselling for new business start-up, and providing training on bookkeeping and accounting systems. Business development services provided includes; management consultancy to small firms, other areas of expertise includes, business diagnostic, business training, business strategy, and e-business solutions and marketing for small firm.

Areas of Expertise
Diagnostic Consultancy, Seminar Development, Seminar Delivery, Business Strategy Consultancy, Management Information Systems, Training - Business Planning, Business Start Up Consultancy, Project Planning, Customer Relationship Management.

Business Diagnostics
He provides management consultancy, business diagnostic and training on strategy, administration, management of projects, operations,  information technology systems, and E-business solutions. His services are directed towards the improvement of client's decision-making abilities.

Business Experience
He has over 20 years (IT) experience, beginning in (1971 to 1990), and 10 years experience research and delivering workshop training in public sector contrating, including setting up of training centres in the UK and in Europe, he has also developed and presented several training projects, including Business (IT) for start-up companies, one-to-one "Bookkeeping and Accounting", and "Tendering for Contracts" workshop for small firms.

Specialisms Includes Using Software Tools for Business Development, Business Planning, Sales Management and Marketing Management, Business Diagnostic Analysis, Writing Tender Documents

Recent Projects
Recent project includes "Tendering for Contracts" workshop, which included marketing products and services, implementing quality systems, managing projects and tender document preparation under contract to Business Link London South West

Business Consulting Provided Business Start-up - Counseling sessions for Enterprise Agency, Prepared and submitted - Tender Documents to Business Links and other funded agencies for various projects.

Tendering for Contracts Training Ltd
Info Request

A well trained and qualified chartered accountant, highly motivated, conscientious business operations professional, who has reached the top of his profession. Commercially astute, versatile with considerable experience working in small and large businesses.
Client focused with significant direct experience of most aspects of business management. Key Skills and Achievements
Key skills acquired are in client and people management, team building, influencing, solution development, consultancy, financial improvements, business planning and development.
Elected to Council of the Institute of Chartered Accountants in England and Wales 1991-97 Elected as President of the Thames Valley Society of Chartered Accountants 1999-2000

Owner and founder
Company provides business and taxation advice to small enterprises
Started business from start up situation
Currently in excess of 150 clients
Experience includes marketing strategy for the business
Managing staff of 4 including personal assistant and accounts clerks.
Achievements include assisting client start up businesses enabling them to grow
Helping established businesses to realise their potential and prosper
Giving advice and bringing peace of mind to individuals.

1980 to 1988 Hodgson Impey Chartered Accountants Finance Manager


Peter Upton
PO Box 782, Maidenhead, Berks, SL6 8PA
Tel: 01628 781636
email:peter@peterupton.co.uk

Joanna Schwencke - Profile:
4 years as a customer service representative, duties includes, answering customer support questions by telephone on all the different service levels, from simple cancellations to complicated payment systems and problem solutions.

Additional duties includes dealing with the customers correspondence making calls in response to problem solving, dealing with other types of customer communications and bad service complaints.

Handling the administration of returned shipments and maintaining a good service level for long-term customer relationship.  

 Employed as a translator -(1986 - 2005)
- from English to DutchEmployed by the Ministry of Traffic and Public Works, Amsterdam, duties included assisting with the development of the on the commercial train route project from Holland to Germany. Employed as a School Activities Organiser, duties included; setting up a school library system and a catalogue system and organising special festivities with the teachers

Employed by the (VNU - Reed Elsevier Group - Holland);
duties included; initial organisation of the office responsible for the marketing campaign for (Bicycles) - periodical magazine, duties includes; organizing the initial setup of the office, creating workable systems for correspondence and, conducting background information and research, organising specialist exhibitions.

Business Experience

Working on ideas for the potential of new products.

Three years in the financial administration department,

Including financial controlling and office management,

Handling the mail process

Employed as secretary.

Employed as a librarian

 

Additional experience includes;
answering complicated questions on behalf of the outsourced customer service departments and guiding those employees through difficulties, working together with an outside debt collecting agency, tasks included; getting and recording the correct customer payment details and other relevant information, other duties included conducting market surveys and compiling the campaign results.

Employed by government agencies in a project management capacity and other public services, wide experience in marketing and public relations, including organising exhibitions.

Outstanding Achievement
Guiding new employees through their introduction days, coaching them in answering customer's questions by International Masters Publishers Standards, informing them on procedures, showing them the contents of the range of products and services, etc.

Joanna Schwencke
Marketing & Adminstration
23 Elmbridge Road
Cranleigh, Surrey GU6 8NH
Tel:  07866 838286
email:joanna@tfc-training.com

Who gains from ISO 9000 ?
ISO is a Standard which demonstrates that a Company has been assessed by a DTI Approved Certification Body - such as BSI or National Quality Assurance or SGS Yarsley.  Attaining this Standard shows to Clients that the Company maintains a high standard of management control and operation.
It therefore has two major advantages - It helps a Company's Marketing Profile and provides an additional USP, while at the same time the Implementation improves the Operational Effectiveness and Control.

What are the changes ?? Essentially the Revised Standard places even more emphasis on Client requirements and satisfaction. It also moves the wording from its manufacturing origins to wider service operations, by placing emphasis on your "Business Processes".

What do I have to do ?? NOTHING, for the moment. The final version of the New Standard is still under revision, and the final DRAFT has only just been issued. TRICEP is being kept in touch with these revisions and the requirements of the new Standard. This will mean that WHEN it is clear exactly what the new Standard requires, TRICEP will be able to suggest the most effective way to revise and enhance your current Quality Systems Manual and Documents with the minimum of effort.
The Managing Director has wide experience as a Management Consultant within a number of major corporations. In addition, there are a number of Associate Consultants who are retained and may be called in as advisers because of their specialist technical or commercial backgrounds and knowledge of specific industry sectors.
John Billington
Certified Quality Auditor
Tricep (UK) Ltd
Westmount Avenue
Amersham Bucks HP7 OAY
Tel:  01494 722168
email:john@tricep.co.uk

Changing Standards - ISO9000 - 2000 The REVISED Standard was brought in at the end of 2000, but there will be a three year "transition" period to let Companies make any revisions requi, to December 2001, but many Companies are already introducing the changes. And ghave achieved Registration to the NEW Standard.
Why has the standard been changed? All International Standards are reviewed every 5 or 6 years. It has been decided that ISO 9000-1994 is an excellent Standard, but needs some revisions to bring it into the 21st century.

Does this effect my Documentation ?? The New Standard will have FOUR major Sections, and these will address many of the requirements of the current Standard. There are however, some revisions to wording and the requirement. This will mean that the Quality Manual may require a change in the format to show how these Four Sections and their subsections are addressed. Your Procedures should require very little revisions if they already describe your Business Processes.